Delivery & Returns

We ship worldwide!

All orders are shipped from Iceland. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

We aim to despatch the majority of our orders within 24 hours of receiving them but sometimes it can take up to 3 days.

Please note that weekends and Bank Holidays are non-working days.

 

Delivery charges

Standard and Express delivery services are available for all of the countries that we ship to. Once you have entered the delivery address, you'll be able to see the available delivery services.

Tracking is available on some Standard Delivery services and on all Express Delivery services. You will receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected

Minimum shipping cost for international shipping is $10, heavy goods with express delivery can go as high as $80. Please note that standard shipping can take up to 3-4 weeks to get delivered outside Europe.

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

Your order will be sent out via the most suitable carrier, dependent on size and weight.

Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Kronkron cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 

Has My Order Been Dispatched?

We will keep you updated with information about your order.

You should receive an email notification to let you know that your order has been received and then as soon as your order is dispatched, you will be sent another email to confirm that it's on its way. This will also provide you with information to track your parcel.

You should receive an email notification to let you know that your order has been received and then as soon as your order is dispatched, you will be sent another email to confirm that it's on its way. This will also provide you with information to track your parcel.

We aim to despatch the majority of our orders within 24 hours of receiving them but sometimes it can take up to 3 days.

 

Returns

All goods must be returned in the condition they were sold, unworn and all labels intact. When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, makeup or deodorant which may leave a scent or mark on the item. Refunds will not be accepted for dresses where this tag has been removed. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed. 

Refunds will be made in the form of the original payment and are only available for online purchases returned by mail. 

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from your Post office or applicable returns service location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

If you for some reason receive a faulty product you have the right to a repair, replacement or refund. Please contact us as soon as you notice it since we may take into account how much time has passed since you bought the product. We work hard to make sure all our customers are happy with our products and service so please contact us at [email protected] with any comments, conserns or questions.