Refund policy
Returns & Refund Policy
We hope you love your Kronkron order. We encourage customers to shop thoughtfully and review product descriptions, sizing information and measurements carefully before placing an order.
International shipping from Iceland can be costly, and Kronkron subsidises part of the shipping cost on many orders. For this reason, customers are responsible for the cost of returning unwanted items unless otherwise required by applicable law.
If you are unsure about sizing, fit, materials or any other product details, please contact us before ordering. We are happy to help.
Returns for online orders
Online purchases may generally be returned within 14 days of receiving your order, subject to applicable consumer law.
You may inspect and carefully try on an item only to the extent reasonably necessary to determine its fit, nature and characteristics, similar to how you would normally examine an item in a physical shop.
Returned items should be:
- unused and unworn other than being carefully tried on;
- clean and free from perfume, deodorant, makeup, marks, stains or other signs of use;
- unwashed and unaltered;
- returned with original labels, tags and packaging where reasonably possible.
Where permitted by applicable law, Kronkron may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect or try on the item.
Please shop thoughtfully
We understand that occasionally an item may not be right for you, and we are happy to assist with eligible returns.
International shipping from Iceland involves significant transport costs, and Kronkron subsidises part of those costs on many orders. We therefore strongly encourage customers to check sizing, measurements and product information carefully before ordering.
If you are unsure about size, fit or suitability, please contact us before ordering and we will be happy to assist with measurements and fit advice.
Return shipping
For change-of-mind returns, return shipping is the responsibility of the customer.
Kronkron does not provide free return shipping for unwanted items.
Customers are responsible for arranging and paying for the return shipment to Iceland.
We strongly recommend using a tracked and insured shipping service and keeping proof of postage until the return has been received and processed.
Kronkron cannot be held responsible for return parcels that are lost or damaged while in return transit, except where applicable law provides otherwise.
Any customs charges, duties, taxes, carrier fees or other charges resulting from the return shipment are also the responsibility of the customer, except where applicable law requires otherwise.
International returns
Please be aware that international return shipping to Iceland can be expensive.
Before ordering, we recommend considering the cost of returning an item from your country should you later decide not to keep it.
If you are unsure about sizing or fit, please contact us before ordering.
Refunds
Refunds are processed after the returned item has been received and inspected.
Where applicable consumer law provides a right of withdrawal, Kronkron may withhold the refund until the returned goods have been received or the customer has provided evidence that the goods have been sent back, whichever occurs first.
If the return is approved, the refund will be issued to the original payment method.
Please allow additional processing time for the refund to appear depending on your bank, card issuer or payment provider.
Where applicable consumer law requires it, the amount paid for the least expensive standard delivery option offered for the original order will also be refunded.
Additional delivery charges resulting from selecting an express, upgraded or more expensive shipping option are not refundable unless required by applicable law.
Return shipping costs paid by the customer are not refundable for change-of-mind returns.
Items returned in unacceptable condition
Returned products should be in a condition suitable for resale, taking into account the customer's legal right to inspect the item.
Items showing signs of wear, use, washing, alteration, damage, perfume, makeup, deodorant, staining, strong odours or other handling beyond what is reasonably necessary to inspect the product may be subject to a reduction in the refund where permitted by applicable law.
Items that cannot be returned
Certain products may be excluded from the right of withdrawal where permitted by applicable law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
If you are unsure whether a particular product may be returned, please contact us before placing your order or before sending the product back.
Nothing in this policy limits any rights you may have under applicable consumer law.
Faulty, damaged or incorrect items
This section is separate from ordinary change-of-mind returns.
If you receive an item that you believe is faulty, damaged or incorrect, please contact us as soon as possible at magni@kron.is.
Please include:
- your order number;
- a description of the issue;
- clear photographs showing the problem.
Please do not send a faulty or incorrect item back before contacting us.
We will review the matter and advise you on the appropriate next steps.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, your rights under applicable consumer law are not affected by the ordinary return-shipping provisions above.
How to make a return
Before returning an item, please notify us at magni@kron.is and provide:
- your order number;
- the item or items you wish to return;
- optionally, the reason for your return.
You do not need to provide a reason where you are exercising a statutory right of withdrawal.
Once you have notified us of the return, please send the item to:
Kronkron
Laugavegur 63
101 Reykjavík
Iceland
Please package the item securely and use a tracked shipping method.
Customs declaration for international returns
When returning an item from outside Iceland, please clearly identify the shipment as returned merchandise where appropriate and follow the carrier's customs instructions.
Customers are responsible for completing customs documentation correctly.
Any customs charges, import fees or other costs caused by incorrect or incomplete return documentation may, where legally permitted, be deducted from the refund or charged to the customer.
Exchanges
If you would like a different size, colour or product, please contact us before returning your order.
Depending on availability and destination, we may recommend returning the original item and placing a new order rather than processing a direct exchange.
Any additional shipping costs associated with an exchange may be the responsibility of the customer unless otherwise required by applicable law.
Contact
If you have any questions about sizing, returns or your order, please contact:
We are happy to help before you place an order so that you can make the best possible choice.